Effective Date: May 23, 2025
DC Air Services (“we,” “our,” or “us”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to safeguard your personal data.
1. Information We Collect
We collect information that you provide to us directly when you interact with our website or services, such as when you:
- Make an appointment: We collect your Full Name, Email address, Phone Number, Selected Date, and Selected Services (Cooling, Heating, Refrigeration, Maintenance, Commercial Service, Residential Service).
- Send a message: We collect your Full Name, Email address, Phone Number, and the content of your Message.
- Contact us via phone or email: We may collect your name, contact information, and details related to your inquiry.
We may also collect certain non-personally identifiable information automatically as you navigate through our website, such as your IP address, browser type, operating system, and pages viewed. This information is used for analytical purposes to improve our website and services.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide you with the HVAC/R services you request (Cooling Repair, Heating Repair, Refrigeration, Maintenance, Commercial Service, Residential Service).
- To schedule and confirm appointments.
- To communicate with you regarding your service requests, inquiries, and appointments.
- To respond to your messages and provide customer support.
- To improve our website, services, and customer experience.
- To comply with legal obligations.
- To prevent fraud and ensure the security of our systems.
3. Sharing Your Information
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties for their marketing purposes. We may share your information with trusted third parties who assist us in operating our website, conducting our business, or providing services to you, as long as those parties agree to keep this information confidential. Examples include:
- Service providers who assist with appointment scheduling or customer communication platforms.
- Law enforcement or government agencies if required by law or to protect our rights.
4. Data Security
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. Your Choices
You have the right to:
- Access and review the personal information we hold about you.
- Request corrections to any inaccurate or incomplete information.
- Request the deletion of your personal information, subject to legal limitations.
To exercise these rights, please contact us using the contact information provided below.
6. Third-Party Links
Our website may contain links to third-party websites. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically for any changes.
8. Contact Us
If you have any questions regarding this Privacy Policy, you may contact us using the information below:
DC Air Services Ocala, Florida
Phone: 352-230-7019
Email: [email protected]